Returns Policy-Korean beauty

Terms and Condition

1. A request for return and exchange should be made within 3 days upon the delivery date.

   Request returns is availible on your Account > Order History.

   Note that all returning and additional shipping costs should be paid by the customer.

2. Refund and exchange is possible if the items delivered are wrong or missing.
3. If the item is lost or damaged, please contact us by our e-mail, or Contact form. click here

   Refund and replacement will depend on each case.

4. Delivery company will compensate if the items are broken.
5. If the recipient doesn't follow the Domestic Import tax law, and the item is returned :
   • All returning and additional shipping cost should be paid by the customer.
   • Shipping cost you paid is not refundable.
   • The reason for returning is customer's change, there will be a 10% cancellation charge.
   • Refund and Replacement are not applicable for some minor deformation or damage during shipping and delivery process. (i.e. small scratches or package deformation, as long as the items are sealed and in good condition.)

What if my items are defective?

• We will proceed with the return process after checking the picture and conditions of the product you had received.

  Please do not send the products until we review your request.

• The process of refund and replacement of defective products could vary depending on each case, distance and features of each country.
• Please save a shipping box, packing materials and the damaged items for the completion of returning or replacement process.

"We will process the compensation if when the return is following all above conditions."

How do I return my order

"We're going to do our very best, because we really want to help you."

• First, Contact us by our e-mail, or Contact form. click here
• Second, We will review all of your request. and return you answer.
• Third, Fill out Returns form.